FAQ En

OVERVIEW
PROCESS
ELIGIBILITY

OVERVIEW

What is Trade-In?

Samsung Trade-In allows customers to bring in any device (being a mobile phone, tablet or wearable) which will be evaluated by Foxway for trade-in value.

Who is Foxway Group?

Samsung have appointed Foxway Group (registration number: 12703942) (“Foxway“) as their official trade-in partner in Poland and who works with Samsung and/or Samsung branded store staff to deliver the Samsung trade-in and/or trade up programmes.

Can I Trade-In more than one device?

For Online trade-in you can trade-in only one device.

PROCESS

How do I return my old device?

For Online: Please bring your device to the nearest InPost parcel machine and get free return label to ship your device to Foxway for evaluation of device and reimbursement.
For in-store: If you wish to complete the trade-in in store, please take your existing device with you to a Samsung branded store to be graded and traded in.

What should I do before handing over my old device to Samsung (if in store) or Foxway (if online)?

Before you hand over your device:

Back up your files, photos contacts and all other data
perform a “factory reset”
Remove any Google or iCloud locks –
- iCloud Account Removal: Go to Settings > general > Reset > Erase all content and settings.
- Google Account removal: Go to Settings > System > Advanced > Reset Options > Erase all data > enter pin if prompted > Erase all data.
Remove your SIM and memory cards.

Please note that Foxway cannot recover any data from your device after you hand it over.

What if my device is blocked?

If your device is blocked, it is likely it has been reported lost or stolen, and we will not be able to proceed with the trade-in. If you are the rightful owner of a blocked device, you will need to resolve this with your service provider. Neither Samsung nor Foxway are able to unblock any device.

What happens if the device I want to trade in does not meet your requirements?

If you want to trade in a device and it does not meet the requirements we have specified, unfortunately we cannot offer you any value in this promotion.

What do I have to include with my device?

You may include other accessories of your device (charger, earphones etc.) if you wish to dispose of them.

What will you do to my old device?

Foxway will have the sole discretion to resell or harvest components / raw materials of the devices in an environmentally-friendly manner. All devices will be data-wiped for your security.

I cannot find my model in the trade-in list?

If the model you want to trade in is not listed, we do not offer trade in on that model.

When will I receive the trade-in amount?

The trade-in amount will be issued to you in the form of bank payment. We expect to reimburse you for your device within 14 working days from the moment of handing device over. In case of grading discrepancies we may expect few extra days as we will give you the opportunity to confirm the value change (optional).

ELIGIBILITY

Do I need the proof of purchase of my old devices (i.e. trade-in devices) to participate in the Samsung Trade-In or Trade-Up program?

No, this is not required at the time of trading in your device. However, you will need to ensure that the device has not been registered as lost or stolen. Your device also needs to be unlocked with all screen locks, PIN locks, “Find my Device” or similar locks disabled.

I Bought my device oversees. Can I still participate in the Samsung Trade-in program?

You may be eligible to trade-in your phone. You can trade in any device you want as long as it’s part of the eligible trade-in list. For more information, please visit our Samsung Trade-in website.